POLICIES

Refunds and Exchanges Policy

At our company, we are committed to ensuring that you are satisfied with your purchase. If you have any concerns or questions about our refund and exchange policy, please don't hesitate to reach out to our customer service team at [Customer Service Email].

1. Returns

  • We accept returns within 30 days of the original purchase date.
  • To be eligible for a return, the item must be unused, in its original condition, and with all tags and labels attached.
  • Returns must be accompanied by a valid proof of purchase, such as a receipt or order confirmation.

2. Exchanges

  • If you receive a defective or incorrect item, we will happily exchange it for you at no additional cost.
  • Please contact our customer service team at [Customer Service Email] to initiate the exchange process.
  • Exchanges are subject to availability. If the desired item is out of stock, we will issue a refund.

3. Refunds

  • Refunds will be processed within 5-7 business days after we receive and inspect the returned item.
  • We will refund the original payment method used for the purchase.
  • Shipping fees are non-refundable unless the return is due to a mistake on our part.

4. How to Initiate a Return or Exchange

  • To initiate a return or exchange, please contact our customer service team at [Customer Service Email] with your order details and reason for the return or exchange.
  • Our team will guide you through the process and provide you with a return authorization if necessary.

5. Final Sale Items

  • Some items may be marked as "Final Sale" and are not eligible for returns or exchanges. Please check the product description before making a purchase.

6. Shipping

  • Customers are responsible for the cost of shipping returns or exchanges back to us.
  • Our company is not responsible for lost or damaged items during the return shipping process.

We value your satisfaction and want to make your shopping experience with us as smooth as possible. If you have any further questions or require assistance, please do not hesitate to reach out to us. Thank you for choosing us!